Cancellation is defined as a student that cancels program enrollment within the 72 hour cancellation period. If the program is cancelled within the 72 hour cancellation period the student is free from any financial obligation and will receive a full refund within 30 days after the notice of cancellation is received.
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To submit a program cancellation complete this form within 72 hours of the program enrollment date.

Or, submit an email within 72 hours of the program enrollment date to support@nexgent.com from the email address you used to enroll with NexGenT / NGT Academy with a subject line of ‘Program Cancellation’ and include clear details of your request to cancel within the body of the email. Please also include your full name and program details.

Once your email or cancellation form is received, our team will send you the instructions to complete the cancellation process. Please note that failure to follow these instructions will result in the request being marked as incomplete and therefore not processed. If we do not receive your completed cancellation request by the specified deadline, your initial request will be voided. This will be considered confirmation that you wish to continue with the program and accept full responsibility for your remaining balance.

Withdrawal is defined as a student who withdraws from their enrolled program after the 72-hour cancellation deadline but within 14 days of enrollment.

Note, if you are not eligible for a refund under our policies and have an unpaid balance, you are responsible for paying your unpaid balance. Any payments that are past 45 days due may be reported to the credit bureau, which may affect your credit score.

Refunds for withdrawals are determined in accordance with the TUITION REFUND POLICY as described below. For the purpose of determining a refund, if applicable under this section, a student shall be deemed to have withdrawn from a course of instruction when any of the following occurs:

The student notifies the institution of their intent to withdraw via the completion of this form. The student may optionally send an email to support@nexgent.com from the email address used to enroll with NexGenT / NGT Academy with a subject line of ‘Program Withdrawal’ and include clear details of your request to withdraw within the body of the email. Please also include your full name and program details.

Once your email or withdrawal form is received, our team will send you the instructions to complete the withdrawal process. Please note that failure to follow these instructions will result in the request being marked as incomplete and therefore not processed. If we do not receive your completed withdrawal request by the specified deadline, your initial request will be voided. This will be considered confirmation that you wish to continue with the program and accept full responsibility for your remaining balance.

The notification is effective on the date the notice is sent. The failure of a student to immediately notify NexGenT / NGT Academy in writing of the student’s intent to withdraw may delay a refund of tuition to the student pursuant to state laws.

The institution terminates the student’s enrollment for failure to abide by the rules and regulations of the institution; and/or failure to meet financial obligations to NexGenT / NGT Academy.

The official termination date of enrollment shall be the student’s last day with access to the program/courses. Students who withdraw due to an emergency, such as personal or family illness or national service, may be re-enrolled into another program/course following approval by NexGenT / NGT Academy.

When you purchase any NGT Academy coaching product, course, or service, we will, upon your request, provide a refund minus a $500 administration fee for any reason within fourteen (14) calendar days from the date of your purchase or enrollment.

However, no fees will be assessed if you cancel within 72 hours.

Please note that no refunds will be issued after the fourteen (14) day period has passed.

Also note, intangible online items are generally not refundable unless explicitly stated. As our services are digital products, they are deemed "used" after being emailed, downloaded, and/or opened.

If your Enrollment Agreement has specifically mentioned refund eligibility, you can fill out this form so we can assess your request.

Monthly subscription-based products include but not limited to the following:

Students enrolled in NexGenT programs that have a subscription-based payment model may cancel their subscription and withdraw at any time. Please note that any payments that were already made toward the program or product from which a student withdraws are non-refundable. This also includes enrollment and processing fees.

A user is responsible for paying all sums due to the company in connection with their monthly subscription in accordance with these Terms. The first fee is due when the user account is set up or after the free trial ends, provided the user has not canceled the automatic subscription. Each calendar month, the user's account will be charged the subscription fee plus applicable tax for the following month's subscription, along with any other fees for the following month's subscription and any accumulated charges for the past period (collectively "Fees").

Failure by the user to utilize any services available through the company does not relieve the user of their payment obligations under these Terms. Potential users can pay by credit card, debit card, or Paypal. Payment details will be collected through our secure financial data collection mechanism. Users acknowledge and agree that the company holds data relating to transactions, including the last four digits and the expiration date of the card used to purchase products or services, together with details on when payment is due.

Important Note: Failure to pay any fees due may result in suspension or termination of access to the subscription services. Users must ensure that payment information is kept up-to-date and that sufficient funds are available at the time of the transaction.

For emphasis, we do not provide refunds, credit, or prorated billing for any canceled subscription unless explicitly stated. If you wish to cancel your subscription, you can do so by logging in to the learning platform or you can email support@nexgent.com.

NexGenT reserves the right to terminate a student’s enrollment or dismiss the student from the course for failure to follow the terms of their enrollment agreement, including but not limited to code of conduct violations or academic policy violations. See withdrawal and refund policies for refund details.

The failure of a student to immediately notify the Customer Success Department in writing via the completion and submission of this withdrawal request form (https://nexgent.typeform.com/to/nzzUQu) of the student’s intent to withdraw may delay a refund of tuition to the student pursuant to Section 5002(3) of the Education Law.

Note: Terms and Conditions are subject to change without notice. Please check back here often.