1.0 - Cancellation

Cancellation is defined as a student that cancels program enrollment within the 72 hour cancellation period. If the program is cancelled within the 72 hour cancellation period the student is free from any financial obligation and will receive a full refund within 30 days after the notice of cancellation is received.

To submit a program cancellation complete the following form within 72 hours of the program enrollment date: https://bit.ly/ngt-cancel-withdraw


Or, submit an email within 72 hours of the program enrollment date to support@nexgent.com from the email address you used to enroll with NexGenT / NGT Academy with a subject line of ‘Program Cancellation’ and include clear details of your request to cancel within the body of the email. Please also include your full name and program details.

2.0 - Withdrawal

Withdrawal is defined as a student who withdraws from their enrolled program after the 72 hour cancellation deadline.

Note, if you are not eligible for refund under our policies and have unpaid balance, then you are responsible for paying your unpaid balance. Any payments that are past 45 days due we may be obliged to report you to the credit bureau which may affect your credit score.

Refunds for withdrawals are determined in accordance with the TUITION REFUND POLICY as described below. For the purpose of determining a refund if applicable under this section, a student shall be deemed to have withdrawn from a course of instruction when any of the following occurs:

  • The student notifies the institution of their intent to withdraw via the completion of the following form: (https://bit.ly/ngt-cancel-withdraw). The student may optionally send an email to support@nexgent.com from the email address used to enroll with NexGenT / NGT Academy with a subject line of ‘Program Withdrawal’ and include clear details of your request to withdraw within the body of the email. Please also include your full name and program details. The notification is effective on the date the notice is sent. The failure of a student to immediately notify NexGenT / NGT Academy in writing of the student’s intent to withdraw may delay a refund of tuition to the student pursuant to state laws.

  • The institution terminates the student’s enrollment for failure to abide by the rules and regulations of the institution; and/or failure to meet financial obligations to NexGenT / NGT Academy.

The official termination date of enrollment shall be the student’s last day with access to the program/courses. Students who withdraw due to an emergency, such as personal or family illness or national service, maybe re-enrolled into another program/course following approval by NexGenT / NGT Academy.

3.1 - Tuition Refund Policy

  1. If tuition and fees are collected in advance of entrance, and if after expiration of the 72 hour cancellation privilege the student does not enter school, the student is entitled to a full refund minus the $200 enrollment fee. After the commencement of classes, the tuition refund, minus the $200 registration fee shall be determined by the following:

% of the clock hours attempted

Tuition Refund Amount

10% or less

90%

More than 10% and less than or equal to 20%

80%

More than 20% and less than or equal to 30%

70%

More than 30% and less than or equal to 40%

60%

More than 40% and less than or equal to 50%

50%

More than 50%

No refund is required

2. Refunds for items of extra expense to the student, such as books, tools, or other supplies are to be handled separately from refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books and tools until such time as these materials are required. Once these materials are purchased, no refund will be made. For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund.

3. A student is entitled to a full refund if the student's enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school. A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.

3.2 - Monthly Subscription-Based Products

Monthly subscription-based products include but not limited to the following:

  • Network+ Mastermind

  • CCNA Mastermind

  • Network Engineering + CCNA (Self Study)

  • Full Stack Network Associate

Students enrolled in NexGenT programs that have a subscription-based payment model may cancel their subscription and withdraw at any time. Please note that any payments that were already made toward the program or product from which a student withdraws are non-refundable. This also includes enrollment and processing fees.

Products that have a single payment plan or defined payment plan are excluded from this policy.

To cancel a subscription-based product, please submit a withdrawal request by completing this form here (https://nexgent.typeform.com/to/nzzUQu).

3.3 - Income Share Agreement (Not available as of December 2021)

An Income Share Agreement is a legal contract between student and school. The ISA contract outlines that in exchange for the provision of education to a student, said student agrees to pay a fixed percentage of their income for a fixed duration of time. Payment occurs when a student is employed and earning above a predetermined minimum salary. The ISA contract has a Payment Cap that clearly indicates the most a student would pay given the terms of their ISA contract.

Instead of paying tuition upfront, enrolled students may choose to sign an Income Share Agreement (ISA). An ISA is a legally binding agreement representing a responsibility to pay NexGenT a portion of future income. Income Share Agreements are not a form of debt, nor are they a loan. They have no interest rate or principal balance. Students who are selected and elect the ISA option agree to pay a percentage of their post-program gross income (i.e., before taxes) with monthly payments, but only when students' income exceeds the minimum salary requirement set forth in the contract. The ISA option is capped at a maximum of the amount that is specified in your ISA contract. If students get a job before graduation, they cannot be considered withdrawn and their ISA will be due in full with no pro-rated refund.

If a student is approved and offered the payment option of an ISA and decides to sign an Income Share Agreement (ISA), the following refund policy will be applicable.

3.4 FSNE + Cybersecurity Accelerator 365 Day Tuition Reimbursement Policy

*The 365 Day Tuition Reimbursement policy does not apply to International students

  • Student will obtain a technical job in the information technology industry within 365 days after completing the program training given all coursework requirements are met including industry certification attainment.

  • Student must complete their program training within 180 days, and must begin their engagement with the Career Success team for the 365-day job search period no later than 185 days from the student’s program enrollment date.

  • Jobs may include full-time, part-time, contract-to-hire, contractor, and internship positions.

  • Qualifying Position - A “Qualifying Position”, for the purpose of this policy, is defined as a role in the information technology industry as: 1. A salaried employee or waged employee working an average of at least 30 hours per week, 2. A full­-time contractor for 3 months or longer, or 3. A paid or unpaid internship used to evaluate a candidate for a full time salaried role.

  • If you are unable to obtain a Qualifying Position within 365 days after completing your training program, which includes having achieved at least one industry certification (CCNA or Security+) within 185 days, and performed all Career Success requirements, then you may be eligible for full tuition reimbursement. To request tuition reimbursement, send an email with a subject line of ‘Tuition Reimbursement Request’’ to support@nexgent.com within 30 calendar days after the 548th (last) day of your engagement. Upon receipt of the email, the support team will provide the Tuition Reimbursement Request checklist. You must sign/initial and return the completed checklist to support@nexgent.com. Incomplete Tuition Reimbursement checklists will be rejected and not reviewed. NexGenT / NGT Academy will review completed Tuition Reimbursement requests in-accordance with the 365-Day Tuition Reimbursement Policy and Eligibility Terms. If you are deemed eligible, a full tuition reimbursement will be initiated to you.

    Tuition Reimbursement Eligibility Terms:


    To qualify for the tuition reimbursement program, you must:

  • be at least 21 years age by 180 days after the enrollment date;

  • be a fluent English writer and speaker;

  • be a U.S. citizen or green card holder legally and permanently authorized to work in the United States without sponsorship;

  • complete the program training within 180 days from your enrollment date, with the 365-day job search period having ended no later than the 548th day after the enrollment date;

  • explicitly request your tuition reimbursement within 30 calendar days after the 548th (last) day of your enrollment;

  • achieve at least one NGT Academy award/certification (FSNA, NCSA, etc);

  • achieve at least one valid industry certification (CCNA, Security+, CND, CEH) which must be obtained no later than the 185th day;

  • complete all homework assignments, program technical milestones, and program career milestones within 180 days from the enrollment date;

  • live in or within a one-hour commuting distance of one of the "Approved Cities" listed below; A one-hour commuting distance is defined as the maximum distance during a one hour long rush hour commute that would allow for an arrival by 9:00 am;
    Approved Cities: Ann Arbor, MI • Atlanta, GA • Austin, TX • Baltimore, MD • Boise, ID • Boston, MA • Boulder, CO • Buffalo, NY • Charlotte, NC • Chicago, IL • Cincinnati, OH • Cleveland, OH • Columbus, OH • Dallas, TX • Denver, CO • Des Moines, IA • Detroit, MI • Hartford, CT • Houston, TX • Indianapolis, IN • Jacksonville, FL • Kansas City, MO • Las Vegas, NV • Los Angeles, CA • Madison, WI • Memphis, TN • Miami, FL • Milwaukee, WI • Minneapolis-Saint Paul, MN • Nashville, TN • New York, NY • Oakland, CA • Oklahoma City, OK • Orlando, FL • Philadelphia, PA • Phoenix, AZ • Pittsburgh, PA • Portland, OR • Raleigh, NC • Richmond, VA • Sacramento, CA • Salt Lake City, UT • San Antonio, TX • San Bernardino, CA • San Diego, CA • San Francisco, CA • San Jose, CA • Seattle, WA • St. Louis, MO • Tampa, FL • Washington, D.C.

    If you do not live in or within a one hour commute to one of the Approved Cities, you have two options to maintain tuition reimbursement eligibility:

    1.) Enroll anyway and opt out of the tuition reimbursement eligibility

    2.) Apply to jobs in one of the Approved Cities, and be willing to relocate to the cities at your own expense.

  • disclose and receive approval during the admissions process if you are moving from one "Approved City" to another "Approved City" and be able to prove relocation within 30 days of enrollment;

  • be eligible to work in the metropolitan area(s) that you choose for at least 18 months from the job start date;

  • be eligible to legally work in the United States for at least 18 months from the job start date. At the time of admission to the program, if you are on a status where work authorization expires (e.g. H­1B, OPT etc), the expiration must be at least two and a half years after the program enrollment date;

  • not have any criminal records/background at the state or federal level;

  • be able to pass any background checks associated with jobs that you apply for. Without limiting the foregoing, if you fail to obtain a job offer as a direct or partial result of your failure to pass a background check associated with the job offer, you will not be eligible for the tuition reimbursement;

    Tuition Reimbursement Eligibility Terms Specific to the 365-Day Career Success Services and Job Search Period:

    During the 365-Day Career Success Services and Job Search Period that begins upon completion of your program training, we expect you to fully commit to the job search process and to work as hard as you did during technical training. We require you to engage in the process as a professional, to take our recommendations seriously, and to make intensive efforts to secure employment.

    Every student, whether eligible for the 365-Day Tuition Reimbursement or not, receives the same level of career support during the Career Success Job Search Period. To retain eligibility for the tuition reimbursement program, you must:

  • review and sign the Career Success Services Agreement within 60 days of training program completion (the day of training program completion is the day you achieved industry certification in CCNA or Security+). Signing of the Career Success Services Agreement initiates your Career Success Job Search period which will be backdated to the date of training program completion;

  • begin your Career Success Job Search period no later than 185 days after your training program enrollment date;

  • utilize all systems and tools provided by the NexGenT / NGT Academy Career Success team such as the Huntr online job tracking tool;

  • track all correspondence related to your job search and be able to furnish details upon reimbursement requests relating to employer, position, date of submission, and application materials;

  • be prepared to show up to Career Success meetings as your authentic self, and expect to have honest conversation around your progress and any blockers you may be facing in your job search including existing attitudes, beliefs, or behaviors that may be impacting your success;

  • apply to at least 5 Qualified Positions per week during the job search period and submit weekly job search logs; 2 of the 5 weekly job applications must be sent through networking (personal connection, professional connection, or cold outreach);

  • accept job leads and follow the application process. be willing to accept a job in the information technology industry. If you decline any role in the information technology industry, you are no longer eligible for tuition reimbursement;

  • attend at least two job fairs or networking events per month;

  • complete weekly career and job search check-ins with your Career Coach by phone, email or as outlined by the Career Success team;

  • provide a minimum of twelve hours notice if your Career Coach appointment needs to be canceled and rescheduled;

  • complete at least one mock interview with a Career Coach;

  • immediately notify Career Success when employment is secured;

  • respond to all inquiries from the NexGenT / NGT Academy Career Success team within 72 hours;

  • furnish all career related information that is requested by the Career Success team including, but not limited to, job search data, job application data, and employment data;

  • act with reasonable and good faith efforts to obtain a Qualifying Position.

    Medical Conditions - Pausing the Tuition Reimbursement and your program course work due to personal medical circumstances:

  • You may request to pause the training program and Tuition Reimbursement for up to 180 days due to an extraordinary medical condition such as a serious illness or injury that specifically prevents you from being able to perform the program course work and activities. A formal request must be submitted to support@nexgent.com. Thorough medical documentation is required to prove the medical condition exists and that it prevents you from performing the course work and program activities. Supporting documentation from the authorized care provider (Hospital, Doctor, or Physician) must be provided. Proof of estimated recovery time is also required if a pause of 30 days or more is requested.

  • There are no other circumstances in which the Tuition Reimbursement policy or program coursework may be paused.

    Without limiting the foregoing, possible situations that void this Tuition Reimbursement guarantee include, but are not limited to:

  • You turn down a Qualifying job offer;

  • You decide not to conduct a job search;

  • You display any act of dishonesty during job application process (i.e. submitting work that is not yours or making misrepresentations to employers on your resume or otherwise);

  • You decide to search for a role that does not meet the Qualifying Position criteria, or is outside of the information technology field;

  • You accept a role that does not meet the Qualifying Position criteria, or is outside of the information technology industry, before the 365-day job search period is over;

  • You do not put sufficient and consistent effort into your job search, as outlined above;

  • You do not want to or are unable to live and work within a one hour commute of one of the approved cities;

  • You do not communicate with Career Success Services consistently throughout your search and maintain a 72 hour response time, including notifying us of any job offers you have received;

  • You lose your work authorization or do not have sufficient work authorization that meets the requirements above during your search, even if you did expect to have authorization or did at one time have appropriate work authorization during your education program;

  • You become physically or mentally unable to conduct an effective job search as outlined above during the course of the job search period;

  • You do not apply for jobs primarily in at least one Approved City throughout the 365-day job search period;

  • You do not follow through with the interview process for Qualifying Positions in a timely and professional manner (you do not participate as expected by the employer in the interview process by providing responses to employer communications, showing up on time for interviews, and providing documents or follow up as expected by employers);

  • You do not complete the program training within 180 days and obtain industry certification by the 185th day of program enrollment.

If you believe you qualify for a Tuition Reimbursement, send an email to support@nexgent.com within 30 calendar days after the 548th (last) day of your enrollment. Upon receipt of the email, the support team will provide the Tuition Reimbursement Request checklist. You must sign/initial and return the completed checklist to support@nexgent.com. Incomplete Tuition Reimbursement checklists will be rejected and not reviewed. NexGenT/ NGT Academy will review completed Tuition Reimbursement requests in-accordance with the 365-Day Tuition Reimbursement Policy and Eligibility Terms. If you are deemed eligible, a full tuition reimbursement will be initiated to you.

This 365-Day Tuition Reimbursement Policy and Eligibility Terms, along with the NexGenT / NGT Academy Terms of Service, sets forth the entire understanding between you and NexGenT / NGT Academy with regard to the subject matter herein. Any provision of these Terms that is unenforceable shall not impact the enforceability of any other provision. NexGenT / NGT Academy shall have the sole discretion to determine whether the Terms have been satisfied and whether you are eligible for a Tuition Reimbursement.

3.5 Dismissal

NexGenT reserves the right to terminate a student’s enrollment or dismiss the student from the course for failure to follow the terms of their enrollment agreement, including but not limited to code of conduct violations or academic policy violations. See withdrawal and refund policies for refund details.

3.6 Refund Disclosure

The failure of a student to immediately notify the Customer Success Department in writing via the completion and submission of this withdrawal request form (https://nexgent.typeform.com/to/nzzUQu) of the student’s intent to withdraw may delay a refund of tuition to the student pursuant to Section 5002(3) of the Education Law.

Note: Terms and Conditions are subject to change without notice. Please check back here often.

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