1.0 - Cancellation

Cancellation is defined as a student that withdraws from their program prior or within seven days of enrolling.

1.1 Live Instructor Led Programs

You have the right to cancel the Enrollment Agreement, without any penalty or obligation, and obtain a refund of charges paid through attendance at the first learning lesson or fourteen days after enrollment, whichever comes later (the “cancellation deadline”).

A student’s cancellation is effective when he/she provides written notice of their cancellation. The cancellation request should be submitted using the following form link: https://nexgent.typeform.com/to/nzzUQu.

If a student cancels enrollment before the cancellation deadline, NexGenT shall refund the student any money he/she has paid within 45 days after the notice of cancellation is received.

1.2 Self-Paced Programs/Courses

Cancellation doesn’t apply to self-paced programs/courses. For self-paced programs/courses, we have our 100-Day Guarantee, please see Refund section 3.2 below. 

2.0 - Withdrawal

Withdraw is defined as a student who withdraws from their program they enrolled in after the cancellation deadline.

2.1 Live Instructor Led Programs

Students who enrolled in any of NexGenT’s cohort based programs can cancel before the first day of instruction or up to fourteen days after enrollment (whichever is later) and receive a full refund of their tuition paid. If a student were to withdraw after the cancellation deadline, their refund is subject to what is stated within the REFUND POLICY.

Note, if you are not eligible for refund under our policies and have unpaid balance, then you are responsible for paying your unpaid balance. Any payments that are past 45 days due we may be obliged to report you to the credit bureau which may affect your credit score to drop.

Refunds for withdrawals are determined in accordance with the REFUND POLICY as described below. For the purpose of determining a refund if applicable under this section, a student shall be deemed to have withdrawn from a course of instruction when any of the following occurs:

  • The student notifies the institution via the completion of this form (https://nexgent.typeform.com/to/nzzUQu) of the student’s withdrawal or as of the date of the student’s withdrawal, whichever is later. The notification is effective on the date the notice is sent. The failure of a student to immediately notify NexGenT in writing of the student’s intent to withdraw may delay a refund of tuition to the student pursuant to state laws.
  • The institution terminates the student’s enrollment for failure to abide by the rules and regulations of the institution; and/or failure to meet financial obligations to NexGenT.

The official termination date of enrollment shall be the student’s last day with access to the courses. Students who withdraw due to an emergency, such as personal or family illness or national service, may be re-enrolled into another NexGenT course following approval by the Customer Success Manager.

If you are eligible for withdrawals, please submit a withdrawal request by completing this form here (https://nexgent.typeform.com/to/nzzUQu).

2.2 Self-Paced Programs/Courses

Withdraw policy doesn’t apply to self-pace programs/courses. For self-paced programs/courses, we have our 100-Day Guarantee, please see below.


3.0 - Refund Policy

If the student withdraws or is dismissed after the cancellation period, they are not eligible for a refund. This includes cases of dismissal and cases of disciplinary dismissal.

3.1 - Live Instructor Led Programs

This section applies to students who enroll in the live instruction cohort Full Stack Network Engineer programs and Cyber Security Specialist programs (including but not limited to the Full Stack Network Engineer Full program and Full Stack Network Engineer Advanced Training program, Cyber Security Specialist Program). This section does not apply to the self-paced FSNE Basic Training program or the Network Engineering + CCNA (Self Study) program.

If the Student withdraws or is dismissed from the program for any reason after the Right to Cancel Period and completes up to 60% of the course, the Student will either be invoiced a prorated amount of tuition based on the total number of classes the student has attended or will receive a refund if the invoice amount is less than the total fees collected to date or will be given a pro-rate reduction of their ISA agreement. If a student withdraws or is dismissed after completing 60% of the course, they can be held liable for the full tuition amount.

Enrolled students who cancel voluntarily before the first day of instruction or fourteen days after enrollment (whichever is later) will receive a refund of their tuition paid. If the total charges for the program was paid in full or partial charges for the program prior to starting the program, the refund will be less a registration or administration fee not to exceed $250.00, and less any deduction for books and materials not returned in new condition as stated as refundable on the enrollment agreement. A refund will be made within 45 days of withdrawal.

Note, if you are not eligible for refund under our policies and have unpaid balance, then you are responsible for finishing paying your unpaid balance. Any payments that are past 45 days due we may be obliged to report you to the credit bureau which may affect your credit score to drop.

3.2 - Self-Paced Program/Courses 100-Day Guarantee Terms

To qualify for a refund for self-paced programs/courses, you must have completed the program/course, and email support@nexgent.com within the 100 days from your enrollment date. At this time, you must have, finished all homework, labs, and projects that are specific to the self-paced program/course you enrolled in. If you request a refund and do not include your completed coursework with minimum passing grade by the 100th day, you will not be granted a refund.

If you haven’t completed the course or the required assignments with minimum passing grade, then you won’t be eligible for the guarantee. We’ll ask for your completed course work and ask what didn’t work for you (so we can learn and improve).

For All Courses:

The work that you need to submit with your request for a refund includes ALL of the following items, as well as the specific requirements outlined for each course (see below).

  • Requirement 1: Complete the course videos in our learning platform (https://learn.nexgent.com)
  • Requirement 2: Complete all program/course specific homeworks / labs / projects to the best of your abilities in the learning platform (https://learn.nexgent.com)
  • Requirement 3: THEN, tell us why this course was not a good fit for you? What did you expect that you did not get once inside the program?

3.3 - Monthly Subscription Based Products

Monthly subscription based products include but not limited to the following:

  • Network+ Mastermind
  • ICND1 Mastermind
  • ICND2 Mastermind
  • CCNA Mastermind
  • Network Engineering + CCNA (Self Study)

Students enrolled in NexGenT programs that have a subscription-based payment model may cancel their subscription and withdraw at any time. Please note that any payments that were already made toward the program or product from which a student withdraws are non-refundable. This also includes enrollment and processing fees.

Products that have a single payment plan or defined payment plan are excluded from this policy.

To cancel a subscription based product, please submit a withdrawal request by completing this form here (https://nexgent.typeform.com/to/nzzUQu).

3.4 - Program Scholarships

Students enrolled in a Tuition Reimbursement Guarantee Scholarship (Ended on August 1, 2018) and who are not able to land an IT job by six months after their graduation date from the program will have the option to request reimbursement (refund) of all tuition paid, minus any enrollment and processing fees. In addition, students enrolled under this scholarship have the option to withdraw from the program at any time, but in doing so the student will automatically void his/her Tuition Reimbursement Guarantee terms and would be ineligible for reimbursement of any tuition that was already paid toward the program.

Students enrolled in a Low-Income Scholarship (Expired on July 1, 2019) are ineligible for refunds unless the refund is requested at least 2 weeks before the cohort start date. Enrollment and processing fees are not refundable.

3.5 - JumpDrive Refund

If you have ordered but not yet received you jumpdrive, let us know why you would like to cancel the jumpdrive purchase and request for a refund and we will gladly assist you with it by emailing support@nexgent.com.

If the device is not yet shipped, we will no longer send it out once the refund has been processed.

If the jumpdrive has already been shipped, once you receive the device, kindly mail it back to:

ATTN: NexGenT, 2033 Gateway Place, Suite 460 San Jose, CA 95110.

3.6 - Income Share Agreement (ISA)

An Income Share Agreement is a legal contract between student and school. The ISA contract outlines that in exchange for the provision of an education to a student, said student agrees to pay a fixed percentage of their income for a fixed duration of time. Payment occurs when a student is employed and earning above a predetermined minimum salary. The ISA contract has a Payment Cap that clearly indicates the most a student would pay given the terms of their ISA contract.

Instead of paying tuition upfront, enrolled students may choose to sign an Income Share Agreement (ISA). An ISA is a legally binding agreement representing a responsibility to pay NexGenT a portion of future income. Income Share Agreements are not a form of debt, nor are they a loan. They have no interest rate or principal balance. Students who are selected and elect the ISA option agree to pay a percent of their post-program gross income (i.e., before taxes) with monthly payments, but only when students are earning equal to or more than $40,000 per year. The ISA option is capped at a maximum of the amount that is specified in your ISA contract. Students have 5 years post-graduation of their NexGenT program to complete the monthly payments. After that period, the ISA is cancelled. If students get a job before graduation, they cannot be considered withdrawn and their ISA will be due in full with no pro-rated refund.

If a student is approved and offered the payment option of an ISA and decides to sign an Income Share Agreement (ISA), the following refund policy will be applicable.

3.7 Dismissal

NexGenT reserves the right to terminate a student’s enrollment or dismiss the student from the course for failure to follow the terms of their enrollment agreement, including but not limited to code of conduct violations or academic policies violations. See withdrawal and refund policies for refund details.

3.8 Refund Disclosure

The failure of a student to immediately notify the Customer Success Department in writing via the completion and submission of this withdrawal request form (https://nexgent.typeform.com/to/nzzUQu) of the student’s intent to withdraw may delay a refund of tuition to the student pursuant to Section 5002(3) of the Education Law.

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