1.0 - Cancellation
Cancellation is defined as a student that withdraws from a program free of financial obligation.
1.1 Live Instructor-Led Programs
You have the right to cancel the Enrollment Agreement, without any penalty or obligation, and obtain a refund of tuition paid prior to the 14th day of the cohort whereas the program "launch" call is Day 1.
A student’s cancellation is effective when he/she provides written notice of their cancellation. The cancellation request should be submitted using the following form link: https://nexgent.typeform.com/to/nzzUQu.
If a student cancels enrollment before the cancellation deadline, NexGenT shall refund the student any tuition he/she has paid within 30 days after the notice of cancellation is received.
1.2 Self-Paced Programs/Courses
Cancellation doesn’t apply to self-paced programs/courses. For self-paced programs/courses, we have our 14-Day Guarantee, please see Refund section 3.2 below.
2.0 - Withdrawal
Withdraw is defined as a student who withdraws from their program they enrolled in after the cancellation deadline.
2.1 Live Instructor-Led Programs
Students who enrolled in any of NexGenT’s cohort-based programs can cancel prior to the fourteenth day of the cohort whereas the program "launch" call is Day 1. If a student were to withdraw after the cancellation deadline, their refund is subject to what is stated within the REFUND POLICY.
Note, if you are not eligible for refund under our policies and have unpaid balance, then you are responsible for paying your unpaid balance. Any payments that are past 45 days due we may be obliged to report you to the credit bureau which may affect your credit score to drop.
Refunds for withdrawals are determined in accordance with the REFUND POLICY as described below. For the purpose of determining a refund if applicable under this section, a student shall be deemed to have withdrawn from a course of instruction when any of the following occurs:
The student notifies the institution via the completion of this form (https://nexgent.typeform.com/to/nzzUQu) of the student’s withdrawal or as of the date of the student’s withdrawal, whichever is later. The notification is effective on the date the notice is sent. The failure of a student to immediately notify NexGenT in writing of the student’s intent to withdraw may delay a refund of tuition to the student pursuant to state laws.
The institution terminates the student’s enrollment for failure to abide by the rules and regulations of the institution; and/or failure to meet financial obligations to NexGenT.
The official termination date of enrollment shall be the student’s last day with access to the courses. Students who withdraw due to an emergency, such as personal or family illness or national service, maybe re-enrolled into another NexGenT course following approval by the Customer Success Manager.
2.2 Self-Paced Programs/Courses
Withdraw policy doesn’t apply to self-paced programs/courses. For self-paced programs/courses, we have our 14-Day Guarantee, please see below (3.2 - Self-Paced Program/Courses 14-Day Guarantee Terms).
3.0 - Refund Policy
If the student withdraws or is dismissed after the cancellation period, they are not eligible for a full refund. This includes cases of dismissal and cases of disciplinary dismissal.
NOTE: For programs and courses, if you are eligible for a refund, the total amount of resources you have utilized (should be less than 50%) will be deducted (e.g. you've watched 20% of the videos, your total refund will be less 20% of the refund value). If program utilization is 50% or up, there will be no refund.
3.1 - Live Instructor-Led Programs
This section applies to students who enroll in the live instruction cohort Full Stack Network Engineer programs and Cyber Security Specialist programs (including but not limited to the Full Stack Network Engineer Full program and Full Stack Network Engineer Advanced Training program, Cyber Security Specialist Program). This section does not apply to the self-paced FSNE Basic Training program or the Network Engineering + CCNA (Self Study) program.
If the student withdraws or is dismissed from the program for any reason after the Right to Cancel Period and completes up to 75% of the course, the Student will either be invoiced a prorated amount of tuition based on the total number of classes the student has attended or will receive a refund if the invoice amount is less than the total fees collected to date or will be given a pro-rate reduction of their ISA agreement. If a student withdraws or is dismissed after completing 75% of the course, they can be held liable for the full tuition amount.
Enrolled students who cancel voluntarily prior to the fourteenth day after the cohort, whereas the "launch" call is Day 1, will receive a refund of their tuition paid. If the total charges for the program were paid in full or partial charges for the program prior to starting the program, the refund will be less a registration or administration fee not to exceed $200.00, and less any deduction for books and materials not returned in new condition as stated as refundable on the enrollment agreement. A refund will be made within 30 days of withdrawal.
Note, if you are not eligible for a refund under our policies and have an unpaid balance, then you are responsible for finishing paying your unpaid balance. Any payments that are past 45 days due we may be obliged to report you to the credit bureau which may affect your credit score to drop.
3.2 - Self-Paced Program/Courses 14-Day Guarantee Terms
To qualify for a refund for self-paced programs/courses, you must have completed the program/course, and email firstname.lastname@example.org within 14 days from your enrollment date. At this time, you must have, finished all homework, labs, and projects that are specific to the self-paced program/course you enrolled in. If you request a refund and do not include your completed coursework with a minimum passing grade by the 14th day, you will not be granted a refund.
If you haven’t completed the course or the required assignments with a minimum passing grade, then you won’t be eligible for the guarantee. We’ll ask for your completed coursework and ask what didn’t work for you (so we can learn and improve).
For All Courses:
The work that you need to submit with your request for a refund includes ALL of the following items, as well as the specific requirements outlined for each course (see below).
Requirement 1: Complete the course videos in our learning platform (https://learn.nexgent.com)
Requirement 2: Complete all program/course-specific homeworks / labs/projects to the best of your abilities in the learning platform (https://learn.nexgent.com)
Requirement 3: THEN, tell us why this course was not a good fit for you? What did you expect that you did not get once inside the program?
3.3 - Monthly Subscription-Based Products
Monthly subscription-based products include but not limited to the following:
Network Engineering + CCNA (Self Study)
Full Stack Network Associate
Students enrolled in NexGenT programs that have a subscription-based payment model may cancel their subscription and withdraw at any time. Please note that any payments that were already made toward the program or product from which a student withdraws are non-refundable. This also includes enrollment and processing fees.
Products that have a single payment plan or defined payment plan are excluded from this policy.
3.4 - Hybrid Programs
If you have not completed the program and wish to withdraw, please note that the Administration Fee (18% of the total price of the program) will be deducted from your refund along with the total program utilization, if less than 50% (e.g. you've utilized 20% of the program, your total refund will be less 20% of the refund value). If program utilization is 50% or up, there will be no refund.
3.5 - JumpDrive Refund
If you have ordered but not yet received your jumpdrive, let us know why you would like to cancel the jumpdrive purchase and request for a refund and we will gladly assist you with it by emailing email@example.com.
If the device is not yet shipped, we will no longer send it out once the refund has been processed.
If the jumpdrive has already been shipped, once you receive the device, kindly mail it back to:
ATTN: NexGenT, 135 North 2nd Ave, 6th Flr Phoenix, AZ 85003.
3.6 - Income Share Agreement (ISA)
An Income Share Agreement is a legal contract between student and school. The ISA contract outlines that in exchange for the provision of education to a student, said student agrees to pay a fixed percentage of their income for a fixed duration of time. Payment occurs when a student is employed and earning above a predetermined minimum salary. The ISA contract has a Payment Cap that clearly indicates the most a student would pay given the terms of their ISA contract.
Instead of paying tuition upfront, enrolled students may choose to sign an Income Share Agreement (ISA). An ISA is a legally binding agreement representing a responsibility to pay NexGenT a portion of future income. Income Share Agreements are not a form of debt, nor are they a loan. They have no interest rate or principal balance. Students who are selected and elect the ISA option agree to pay a percentage of their post-program gross income (i.e., before taxes) with monthly payments, but only when students' income exceeds the minimum salary requirement set forth in the contract. The ISA option is capped at a maximum of the amount that is specified in your ISA contract. If students get a job before graduation, they cannot be considered withdrawn and their ISA will be due in full with no pro-rated refund.
If a student is approved and offered the payment option of an ISA and decides to sign an Income Share Agreement (ISA), the following refund policy will be applicable.
NexGenT reserves the right to terminate a student’s enrollment or dismiss the student from the course for failure to follow the terms of their enrollment agreement, including but not limited to code of conduct violations or academic policies violations. See withdrawal and refund policies for refund details.
3.8 Refund Disclosure
The failure of a student to immediately notify the Customer Success Department in writing via the completion and submission of this withdrawal request form (https://nexgent.typeform.com/to/nzzUQu) of the student’s intent to withdraw may delay a refund of tuition to the student pursuant to Section 5002(3) of the Education Law.
Note: Terms and Conditions are subject to change without notice. Please check back here often.