There can be many reasons why videos will not play, but we've listed down the most common reasons and how they can be fixed:

  1. Javascript isn't enabled.
    What to do:
    - Use the recommended browser: Google Chrome
    - Open Chrome
    - At the top right, click More Settings
    - At the bottom, click Advanced
    - Under "Privacy and security," click Content settings
    - Click JavaScript
    - Turn on Allowed (recommended)

  2. Use an updated browser version.
    What to do:
    - Check for new Google Chrome version here

  3. Ad-blocking software is turned on.
    What to do:
    - Either turn off ad-blocking software or white list in your approved server list

  4. There are other issues with your device.
    What to do:
    - Try a different computer

  5. There is an issue with your network connection (especially work and public networks that restrict videos from playing).
    What to do:
    - Try a different network connection

**If none of the above steps have worked, it is very likely that the server is experiencing problems. You may email us at or chat with us through the chat button on the bottom right part of the learning portal. We are available from 9 AM to 5 PM Pacific Time Mondays to Fridays except holidays.

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