Should a student have a complaint with the Institution, then the following steps shall be taken by him/her:

1. Student shall first attempt to address the grievance informally with the instructor or applicable staff member and try to resolve it. If unsuccessful, proceed to the written grievance procedure.

2. Student may state the grievance in writing to the Customer Support Manager. The Customer Support Manager shall have five (5) business days in which to investigate and address the grievance.

3. Should the Customer Support Manager fails to or unacceptably address the grievance or the Student complaint cannot be resolved after exhausting the institution’s grievance procedure; the Student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details.

The State Board Address is:

1740 W. Adams Street, Suite 3008

Phoenix, Arizona 85007

602-542-5709

Website: www.azppse.gov