Should a student have a complaint with the Institution, then the following steps shall be taken by him/her:
1. Student shall first attempt to address the grievance informally with the instructor or applicable staff member and try to resolve it. If unsuccessful, proceed to the written grievance procedure.
2. Student may state the grievance in writing to the Training Manager or Director of Admissions. Training Manager or Director of Admissions shall have five (5) business days in which to investigate and address the grievance.
3. Should Training Manager or Director of Admissions fail to or unacceptably address the grievance; the Student may file a complaint with the Arizona State Board for Private Postsecondary Education.
If the Student complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details.
The State Board Address is:
1740 W. Adams Street, Suite 3008
Phoenix, Arizona 85007