FAQ and Technical Help

NexGenT Alumni

NGT's Alumni Association

Written by Chrystel Ergina
Updated over a week ago

Network Gear - FSNE

For FSNE Students Waiting for Their Network Gear

Written by Paol Guzman
Updated over a week ago

Welcome Kit - CyberSecurity

For CSS Students Waiting for Their Welcome Kits

Written by Paol Guzman
Updated over a week ago

Trello Board for Students

Note: This article is intended for students enrolled in any of our programs.

Written by Chrystel Ergina
Updated over a week ago

Student Grievance

Written by Paol Guzman
Updated over a week ago

International Students

Written by Paol Guzman
Updated over a week ago

Video is Blank or Won't Play

Some steps to fix issues when you try to watch a video and it either just keeps spinning like it's loading or gives you a blank page

Written by Paol Guzman
Updated over a week ago

How to change alert notifications from the NexGenT Online Community

Use the following article for instructions on how to change your notifications settings in Mighty Networks

Written by Toby Farrant
Updated over a week ago

How to join a live session coaching cohort call

Use the following article for instructions on how to register and join a coaching call with your cohort.

Written by Career-Services
Updated over a week ago

How to apply to Advanced Training

Written by Career-Services
Updated over a week ago

Schedule/Re-Schedule Strategy Call

Interested in the FSNE program and would like to schedule a strategy call or missed it and would like to re-schedule? Here's how.

Written by Paol Guzman
Updated over a week ago

Computer Requirements

Minimum computer requirements to access your course/s.

Written by Paol Guzman
Updated over a week ago

Pre-Program Checklist

Written by Paol Guzman
Updated over a week ago

Changing Account Login Option

For requests to change login option from either email to LinkedIn or vice versa

Written by Paol Guzman
Updated over a week ago

What is Trello?

More information on Trello

Written by Paol Guzman
Updated over a week ago

JumpDrive - Incomplete Contents

What to do when you receive a jumpdrive with missing/incomplete contents

Written by Paol Guzman
Updated over a week ago

Welcome Kit - FSNE

For FSNE Students Waiting for Their Welcome Kits

Written by Paol Guzman
Updated over a week ago

Practice Labs Support

If you are encountering issues accessing Practice Labs, here's what you can do.

Written by Paol Guzman
Updated over a week ago

Tax Return Document Request

Written by Paol Guzman
Updated over a week ago

LinkedIn Login Issues

Written by Paol Guzman
Updated over a week ago

Request to Merge (Multiple) Accounts

Written by Paol Guzman
Updated over a week ago

Billing Inquiries

This article is for those who need a copy of their account balance and all the payments they’ve made

Written by Paol Guzman
Updated over a week ago

JumpDrive – Where is the USB Drive?

Received a card-like device with a microchip on the side and don't know where the USB drive is, here is how you find it.

Written by Paol Guzman
Updated over a week ago

Certificate of Completion

How to get your CoC after completing a course

Written by Paol Guzman
Updated over a week ago

JumpDrive Refund

What you need to do to get a refund for the jumpdrive

Written by Paol Guzman
Updated over a week ago

Access to Test / Other Resources

Want to know where you can find the test and / or other resources for the course?

Written by Paol Guzman
Updated over a week ago

PDFs for Download

Want to know where to find those resources? Check out the article below.

Written by Paol Guzman
Updated over a week ago

Student Referral - How To

Interested in referring friends to the program? Follow the easy steps below.

Written by Paol Guzman
Updated over a week ago

Federal / Student Loans

Written by Paol Guzman
Updated over a week ago

Having Problems with Video Playback?

Written by Toby Farrant
Updated over a week ago

Support for Different Web Browsers

Written by Paol Guzman
Updated over a week ago

How can I access resources such as homework and course materials?

The program includes many resources within each lesson and lab such as worksheets, lab files, cheatsheets, diagrams and step by step guides.

Written by Jacob Hess
Updated over a week ago

Quick Fixes for Browser Related Issues

Written by Toby Farrant
Updated over a week ago

Account set-up questions

Common account set-up questions answered.

Written by Paol Guzman
Updated over a week ago

Disconnected from your Strategy Call?

Written by Toby Farrant
Updated over a week ago

Didn't Get Your Career Strategy Call?

Written by Toby Farrant
Updated over a week ago

Pay Off Remaining Balance in Billing Section

Written by Toby Farrant
Updated over a week ago

Logging in to an Active Account

Written by Toby Farrant
Updated over a week ago

$37 Purchase Add-on Explanation

Written by Toby Farrant
Updated over a week ago