NGT Academy

NexGenT Alumni

Student Grievance

International Students

Some steps to fix issues when you try to watch a video and it either just keeps spinning like it's loading or gives you a blank page

Video is Blank or Won't Play

Yearly schedule of December student break

Annual Break Schedule

Use the following article for instructions on how to change your notifications settings in Mighty Networks

How to change alert notifications from the NexGenT Online Community

Use the following article for instructions on how to register and join a coaching call with your cohort.

How to join a live session coaching cohort call

How to apply to Advanced Training

Interested in the FSNE program and would like to schedule a strategy call or missed it and would like to re-schedule? Here's how.

Schedule/Re-Schedule Strategy Call

Minimum computer requirements to access your course/s.

Computer Requirements

Pre-Program Checklist

For requests to change login option from either email to LinkedIn or vice versa

Changing Account Login Option

What is Trello?

What to do when you receive a jumpdrive with missing/incomplete contents

JumpDrive - Incomplete Contents

For FSNE Students Waiting for Their Welcome Kits

Welcome Kit - FSNE

If you are encountering issues accessing Practice Labs, here's what you can do.

Practice Labs Support

Tax Return Document Request

LinkedIn Login Issues

Request to Merge (Multiple) Accounts

This article is for those who need a copy of their account balance and all the payments they’ve made

Billing Inquiries

Received a card-like device with a microchip on the side and don't know where the USB drive is, here is how you find it.

JumpDrive – Where is the USB Drive?

How to get your CoC after completing a course

Certificate of Completion

Want to know where you can find the test and / or other resources for the course?

Access to Test / Other Resources

Want to know where to find those resources? Check out the article below.

PDFs for Download

Interested in referring friends to the program? Follow the easy steps below.

Student Referral - How To

Federal / Student Loans

Having Problems with Video Playback?

Support for Different Web Browsers

The program includes many resources within each lesson and lab such as worksheets, lab files, cheatsheets, diagrams and step by step guides.

How can I access resources such as homework and course materials?

Quick Fixes for Browser Related Issues

Common account set-up questions answered.

Account set-up questions

Disconnected from your Strategy Call?

Didn't Get Your Career Strategy Call?

Pay Off Remaining Balance in Billing Section

Logging in to an Active Account

$37 Purchase Add-on Explanation

Chrystel Ergina

Paol Guzman

Toby Farrant

Random questions & answers asked from our student base

FAQ and Technical Help

Find answers and get help from Intercom Support and Community Experts

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