FAQ and Technical Help

Video is Blank or Won't Play

Some steps to fix issues when you try to watch a video and it either just keeps spinning like it's loading or gives you a blank page

Written by Paol Guzman
Updated over a week ago

December Student Break

Yearly schedule of December student break

Written by Paol Guzman
Updated over a week ago

How to change alert notifications from the NexGenT Online Community

Use the following article for instructions on how to change your notifications settings in Mighty Networks

Written by Toby Farrant
Updated over a week ago

How to join a live session coaching cohort call

Use the following article for instructions on how to register and join a coaching call with your cohort.

Written by Career-Services
Updated over a week ago

How to apply to Advanced Training

Written by Career-Services
Updated over a week ago

Schedule/Re-Schedule Strategy Call

Interested in the FSNE program and would like to schedule a strategy call or missed it and would like to re-schedule? Here's how.

Written by Paol Guzman
Updated over a week ago

Computer Requirements

Minimum computer requirements to access your course/s.

Written by Paol Guzman
Updated over a week ago

Pre-Program Checklist

Written by Paol Guzman
Updated over a week ago

Changing Account Login Option

For requests to change login option from either email to LinkedIn or vice versa

Written by Paol Guzman
Updated over a week ago

What is Trello?

More information on Trello

Written by Paol Guzman
Updated over a week ago

JumpDrive - Incomplete Contents

What to do when you receive a jumpdrive with missing/incomplete contents

Written by Paol Guzman
Updated over a week ago

CompTIA Network+ Exam Voucher

Voucher code not working? Here's how to use the exam voucher correctly

Written by Paol Guzman
Updated over a week ago

FSNE - Welcome Kit

For FSNE Students Waiting for Their Welcome Kits

Written by Paol Guzman
Updated over a week ago

Practice Labs Support

If you are encountering issues accessing Practice Labs, here's what you can do.

Written by Paol Guzman
Updated over a week ago

Frequently Asked Questions

Written by Terry Kim
Updated over a week ago

Tax Return Document Request

Written by Paol Guzman
Updated over a week ago

LinkedIn Login Issues

Written by Paol Guzman
Updated over a week ago

Request to Merge (Multiple) Accounts

Written by Paol Guzman
Updated over a week ago

Billing Inquiries

This article is for those who need a copy of their account balance and all the payments they’ve made

Written by Paol Guzman
Updated over a week ago

JumpDrive – Where is the USB Drive?

Received a card-like device with a microchip on the side and don't know where the USB drive is, here is how you find it.

Written by Paol Guzman
Updated over a week ago

Certificate of Completion

How to get your CoC after completing a course

Written by Paol Guzman
Updated over a week ago

JumpDrive Refund

What you need to do to get a refund for the jumpdrive

Written by Paol Guzman
Updated over a week ago

1:1 Mentor Session Request

Need to know how to request a 1:1 session with our mentors? Below are the steps how to based on the course/program you're in.

Written by Paol Guzman
Updated over a week ago

Access to Test / Other Resources

Want to know where you can find the test and / or other resources for the course?

Written by Paol Guzman
Updated over a week ago

PDFs for Download

Want to know where to find those resources? Check out the article below.

Written by Paol Guzman
Updated over a week ago

Student Referral - How To

Interested in referring friends to the program? Follow the easy steps below.

Written by Paol Guzman
Updated over a week ago

Federal / Student Loans

Written by Paol Guzman
Updated over a week ago

Having Problems with Video Playback?

Written by Toby Farrant
Updated over a week ago

Remove Strategy Call Window Pop-up When Logging In

Written by Toby Farrant
Updated over a week ago

Support for Different Web Browsers

Written by Paol Guzman
Updated over a week ago

Ready to Take Your CompTIA Network+ Exam?

What to Do When You are Done with the Course and are Ready to Take the Certification Exam

Written by Toby Farrant
Updated over a week ago

How can I access resources such as homework and course materials?

The program includes many resources within each lesson and lab such as worksheets, lab files, cheatsheets, diagrams and step by step guides.

Written by Jacob Hess
Updated over a week ago

Quick Fixes for Browser Related Issues

Written by Toby Farrant
Updated over a week ago

Account set-up questions

Common account set-up questions answered.

Written by Paol Guzman
Updated over a week ago

Disconnected from your Strategy Call?

Written by Toby Farrant
Updated over a week ago

Didn't Get Your Career Strategy Call?

Written by Toby Farrant
Updated over a week ago

Pay Off Remaining Balance in Billing Section

Written by Toby Farrant
Updated over a week ago

Logging in to an Active Account

Written by Toby Farrant
Updated over a week ago

$37 Purchase Add-on Explanation

Written by Toby Farrant
Updated over a week ago